experience of a lifetime

I just had an experience that I will never forget...I actually had a pleasant and successful experience with a tech support for our internet service. Normally when I call tech support for anything it is a painstaking and torturous conversation. I actually got my problem resolved without complications from a language barrier or anything of the sort. I am now feeling quite optimistic, and maybe I have judged tech support wrongly in the past, and for that, I apologize.